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5614 Rushing River Drive
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iport4business Limited
15 Lonmay Place
Panorama Business Village
Glasgow G33 4ER

T: (+44) (0)141 771 7242

web based CRM for service

Instant Customer Management Portal

CRM for customer service management - retain and grow your customerbase with this web based solution Increase customer service and build customer loyalty with this powerful CRM application.

iportinstant Customer Service Management is a perfect out-of-the-box Help-Desk solution for IT or Technology companies or for any organization that needs to track customer inquiries and issues from the moment they are logged to the moment they are resolved. iportinstant Customer Service Management is aimed at:

Front-line customer service staff
Customer service managers
Owner managers of small businesses

Front-line customer service staff – manage your service contacts with your customers and track incidents through to resolution. Keep notes and comments on each stage of the process to give a “cradle to grave” view of the incident. Upload and store attachments and correspondence with the customer. Manage your day with our event calendar and task tracking. More >>

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Key benefits for Front-Line customer service staff:

Function rich contact management software with multiple addresses, multiple contacts and
powerful service log tracking inbuilt.

Track and monitor every service incident through a step by step process to resolution

Extensive worknotes that let you record in as much detail as you need every contact point

Powerful reporting and inquiry functions to keep you informed

Early warning systems to keep service levels as high as your customer's expectations

Customer service managers – get control over your team’s activity and decide on intervention strategies earlier. Improve productivity by tracking patterns of service activity and directing training effort more effectively. Get more accurate information on which customers use which services and which customers are more costly to service and support than others. More >>

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Key benefits for Customer Service Managers:

Incident tracking across all stages of resolution and visibility of every contact point

Upload documentation and images to service incidents (e.g. documentation, drawings etc)

Total view of all service demand on the business at all times

Customizable so you can build in your own service and resolution process

Powerful reporting and inquiry functions

Owner/managers – keep track of Key Performance Indicators. View service activity in line with sales activity and project delivery for a 360 degree view of your business. Improve productivity and customer satisfaction by allowing your customers to access your service systems online. More >>

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Key benefits for Owner/managers:

Allow your customers access to improve service to them and dramatically reduce costs for you

See the whole picture - not just a snapshot - and see it from your customer's point of view

Link service to other CRM functions such as sales and project management

Powerful reporting and inquiry functions to keep you better informed

Fully customizable so that the system will grow and adapt as you grow and change.

iportinstant Customer Service Management is part of iportinstant CRM - software developed to run within the iport business portal environment. It can be used as a completely web based CRM application offering a feature and function-rich package aimed at helping you build relationships, manage workflow, satisfy customers and get results.

For even more control of your business, each iportinstant CRM application links to our other CRM application software solutions:

Sales Opportunity Management
Project Management
Document Management
News and Discussion boards

Six fully functioning CRM applications for as little as $10 per user per month all delivered in one great Hosted CRM solution.